An extract from the ebook “Elevate Your Client Experience”

(Chapter 1 is yours: before you touch your client, the first contact never starts with your hands)

A good massage relaxes the muscles. An exceptional massage calms the nervous system, leaves a lasting impression and makes your client want to come back. And it all starts before the first contact: your preparation, your welcome, your treatment room, your intention. This free extract opens Chapter 1 of the ebook “Elevate Your Client Experience”.

What you'll discover

• The check-list of 13 preparation habits to run before every treatment — for your body, your hands and your presence.
• Why the massage begins the moment your client walks through the door, and the single question her nervous system is asking.
• The automatic phrases to replace with words that reassure, with before-and-after examples.
• The treatment-room check-list: temperature, lighting, music, scent, linen, products ready.
• How to be in the movement rather than in the performance, and set a clear intention behind every gesture.